Workforce Optimization Solutions

Improving the Customer Experience with Workforce Optimization Solutions

Businesses and organizations are continuously trying to separate themselves from competition by improving customer experience. This process ranges from the initial contact experience to the receival of the product. At The Productivity Team, our workforce optimization solutions are geared to help your business take the next step in improvement.

Workforce optimization combines business strategy with technology to improve employee performance. Improved employee performance creates a better customer experience.

We help set up employees for success by providing information through a user-friendly interface, allowing employees to interact more effectively with customers. Managers are able to manage easier and more efficiently when using workforce optimization that offers tools to monitor and analyze more efficiently.

Improving the Customer Experience with Workforce Optimization Solutions

Benefits of Workforce Optimization

When you choose to use our workforce optimization solutions there are many benefits, such as:

Reduce cost
Improve productivity
Maximize technology investments

Reduce cost
Improve productivity
Maximize technology investments
Improve customer satisfaction
No process disruption

Improve customer satisfaction
No process disruption

At The Productivity Team, we send in a team of qualified engineers to videotape the manufacturing processes to review back at our offices. This way we limit the amount of disruption we cause when conducting our work. This ultimately saves you time and money.

Outline of Workforce Optimization Solutions

Base Line Assessment

Videotaping of manufacturing operations or on-site pre-determined time study data collection
Factory Flow analysis of fork truck drivers and material handling personnel
Development of a current state time study for existing operations

Videotaping of manufacturing operations or on-site pre-determined time study data collection
Factory Flow analysis of fork truck drivers and material handling personnel
Development of a current state time study for existing operations
Identify safety and ergonomic issues for future analysis and recommendations
Development of a current state cycle line layout for the manufacturing operations
Development of baseline metrics for future comparative analysis to an optimized future state Direct and Indirect Labor plan

Identify safety and ergonomic issues for future analysis and recommendations
Development of a current state cycle line layout for the manufacturing operations
Development of baseline metrics for future comparative analysis to an optimized future state Direct and Indirect Labor plan

Future State Plan Development

Rebalancing of manufacturing and assembly content focused on the elimination of non-value-added activities which include the following:
- Defects
- Overproduction
- Waiting
- Not utilizing talent
- Transportation
- Inventory excess
- Motion waste
- Excess processing
Correct any identified ergonomic or safety issues from the baseline assessment

Rebalancing of manufacturing and assembly content focused on the elimination of non-value-added activities which include the following:
- Defects
- Overproduction
- Waiting
- Not utilizing talent
- Transportation
- Inventory excess
- Motion waste
- Excess processing
Correct any identified ergonomic or safety issues from the baseline assessment
Development of a future state cycle line layout which identifies to the optimal Required to Operate (RTO) indirect and direct labor plan
Update all process documentation to support the new lean and efficient plan
Train operators on their new work assignments
Provide hands-on implementation support

Development of a future state cycle line layout which identifies to the optimal Required to Operate (RTO) indirect and direct labor plan
Update all process documentation to support the new lean and efficient plan
Train operators on their new work assignments
Provide hands-on implementation support

Contact Us to Learn More About Our Workforce Optimization Solutions

To learn more about our workforce optimization solutions, contact us today!