Workforce Optimization Solutions

Improving the Customer Experience with Workforce Optimization Solutions

Businesses and organizations are continuously trying to separate themselves from competition by improving customer experience. This process ranges from the initial contact experience to the receival of the product. At The Productivity Team, our workforce optimization solutions are geared to help your business take the next step in improvement.

Workforce optimization combines business strategy with technology to improve employee performance. Improved employee performance creates a better customer experience.

We help set up employees for success by providing information through a user-friendly interface, allowing employees to interact more effectively with customers. Managers are able to manage easier and more efficiently when using workforce optimization that offers tools to monitor and analyze more efficiently.

Improving the Customer Experience with Workforce Optimization Solutions
Benefits of Workforce Optimization

Benefits of Workforce Optimization

When you choose to use our workforce optimization solutions there are many benefits, such as:

  • Reduce cost

  • Improve productivity

  • Maximize technology investments

  • Reduce cost

  • Improve productivity

  • Maximize technology investments

  • Improve customer satisfaction

  • No process disruption

  • Improve customer satisfaction

  • No process disruption

At The Productivity Team, we send in a team of qualified engineers to videotape the manufacturing processes to review back at our offices. This way we limit the amount of disruption we cause when conducting our work. This ultimately saves you time and money.

Outline of Workforce Optimization Solutions

Base Line Assessment

  • Videotaping of manufacturing operations or on-site pre-determined time study data collection

  • Factory Flow analysis of fork truck drivers and material handling personnel

  • Development of a current state time study for existing operations

  • Videotaping of manufacturing operations or on-site pre-determined time study data collection

  • Factory Flow analysis of fork truck drivers and material handling personnel

  • Development of a current state time study for existing operations

  • Identify safety and ergonomic issues for future analysis and recommendations

  • Development of a current state cycle line layout for the manufacturing operations

  • Development of baseline metrics for future comparative analysis to an optimized future state Direct and Indirect Labor plan

  • Identify safety and ergonomic issues for future analysis and recommendations

  • Development of a current state cycle line layout for the manufacturing operations

  • Development of baseline metrics for future comparative analysis to an optimized future state Direct and Indirect Labor plan

Future State Plan Development

  • Rebalancing of manufacturing and assembly content focused on the elimination of non-value-added activities which include the following:

    • Defects
    • Overproduction
    • Waiting
    • Not utilizing talent
    • Transportation
    • Inventory excess
    • Motion waste
    • Excess processing

  • Correct any identified ergonomic or safety issues from the baseline assessment

  • Rebalancing of manufacturing and assembly content focused on the elimination of non-value-added activities which include the following:

    • Defects
    • Overproduction
    • Waiting
    • Not utilizing talent
    • Transportation
    • Inventory excess
    • Motion waste
    • Excess processing

  • Correct any identified ergonomic or safety issues from the baseline assessment

  • Development of a future state cycle line layout which identifies to the optimal Required to Operate (RTO) indirect and direct labor plan

  • Update all process documentation to support the new lean and efficient plan

  • Train operators on their new work assignments

  • Provide hands-on implementation support

  • Development of a future state cycle line layout which identifies to the optimal Required to Operate (RTO) indirect and direct labor plan

  • Update all process documentation to support the new lean and efficient plan

  • Train operators on their new work assignments

  • Provide hands-on implementation support

Contact Us to Learn More About Our Workforce Optimization Solutions

To learn more about our workforce optimization solutions, contact us today!

Contact Us